I am writing to inform you of an unfortunate incident regarding my recent order of lip balm stack (Order ID: 562479 )
Upon receiving the package earlier today, I was dismayed to discover that the lip balm stack was damaged, with glass shards scattered inside the packaging. This poses a safety hazard and renders the product unusable.
I have attached several images showcasing the extent of the damage for your reference. As a loyal customer, I trust that you will take prompt action to rectify this matter. I kindly request a replacement for the damaged item or a full refund.
Please advise on the next steps to proceed with resolving this issue at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
I am a loyal customer of both Juicy Chemistry and Colour Chemistry and I am desperate for someone to help me. I am really heartbroken
Thank you for your understanding and cooperation.
Sincerely,
Ayesha Mulla
9082473190