Shipping, Cancellations & Return Policy

Juicy Chemistry has simple Shipping & Returns Policy for the products purchased from our website or APP.

Shipping

• We ship PAN India and Worldwide, except for a few locations (due to courier restrictions). You can check out the delivery details by entering your pin code or zip code at the Checkout Page while placing the order.
• We offer FREE shipping on all PAN India orders worth Rs. 999 or above (value calculated after discounts), which is notified from time to time.
• Rs. 50 for shipping is chargeable for all PAN India orders below Rs. 999.
• We also offer Cash-On-Delivery to many locations across India at an additional charge of Rs. 50. This is an additional charge on top of the shipping charges to be paid in advance at the time of placing the order. We do not offer COD for International orders. You should consider the shipping & COD rates shown at the time of check-out to be final.
• We ship our products directly from the warehouse based in Coimbatore, Tamil Nadu. Orders placed are shipped within 24-48 business hours. In rare cases, we may take a little longer to ship your order. In case of any delay, we will keep you informed via email, WhatsApp or SMS.
• We take extensive precautions for the safety of the products and its packaging while dispatching it. We pack our products in boxes safely with additional brown paper fillers.
• We ship Monday to Saturday, excluding Sunday & public holidays. We are associated with reputed logistic partners to help with safe & faster deliveries.
• We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, or deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to WhatsApp or call us before placing your order. 
• If the order is updated as delivered but the user has not received the order, the same has to be informed to the customer care team via WhatsApp or Email within 24 hours of the delivery intimation, wherein you will have to give 48-72 business hours to investigate with our courier partners.
• All claims regarding shortages or damages must be reported to the customer care team via WhatsApp or Email within 24 hours of the delivery intimation, wherein you will have to give 48-72 business hours to investigate with our courier partners. If any shipment is tampered with or damaged, please do not accept it.
• We are not responsible for damages that happen post-delivery. We do not take responsibility for the misplacement of products post-delivery.

Domestic Delivery

• Generally, it takes 3 - 7 business days for the deliveries to happen across India, but in rare cases, transit time is longer due to courier loads, local conditions, festive holidays, natural calamities, rain and a variety of other factors.
• If there is a delay in your delivery, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm).

International Delivery

• Generally, it takes 10 - 19 business days for the deliveries to happen outside India, but in rare cases, transit time is longer due to courier loads, customs, local conditions, festive holidays, natural calamities, rain and a variety of other factors.
• International Delivery charges are calculated depending on the products, weight of the complete order, location and a few more factors. You should consider the shipping rates shown at the time of check-out to be final.
• If there is a delay in your delivery, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm).

Custom charges and handling rates if applicable, will be shared at the time of delivery by the courier service provider. Please find below the terms and conditions:

• Your shipment could be subject to Customs Duty Charge/Import Duty/Other applicable government taxes on arrival in the destination country.
• Before placing the order, kindly check the cosmetic laws and regulations established by the local government in your country.
• Juicy Chemistry will not be liable to pay any of the above duty charges under any circumstances. These have to be borne by the customer.
• The shipping charges mentioned in the total order value do not include these charges.
• If the customer refuses to pay the liable shipment customs charges upon its arrival in the destination country, the parcel will be held by the logistics partner or destroyed by them. Juicy Chemistry will not be responsible for the same.
• If the parcel comes back to Juicy Chemistry, the brand will deduct complete shipping, return duty charges and any other applicable charges from the customer order value while processing the refund*. *This is only valid in rare cases if the shipment is returned and received at our warehouse. If the shipment is not returned, Juicy Chemistry won't be able to process the refund.

Cancellation

• If you wish to cancel your order, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm) within 24 hours with the reason for cancellation.
• Once orders have been dispatched, they cannot be cancelled. If you don't wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to Juicy Chemistry, the brand will deduct shipping (Rs. 100)  and return charges (Rs. 100)  from the customer order value while processing the refund. 
• In case your order is marked delivered but not received by you, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm) within 3 days (72 hours) of the date of delivery. Our Customer Care team will help with a solution as soon as possible.

Returns & Refunds

At Juicy Chemistry, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.