Learn About Our Refund & Cancellation Policy

Juicy Chemistry has simple Cancellation & Returns Policy for the products purchased from our website or APP.

Cancellation

If you wish to cancel your order, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm) within 24 hours with the reason for cancellation.
Once orders have been dispatched, they cannot be cancelled. If you don't wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to Juicy Chemistry, the brand will deduct shipping (Rs. 100) and return charges (Rs. 100) from the customer order value while processing the refund.
In case your order is marked delivered but not received by you, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm) within 3 days (72 hours) of the date of delivery. Our Customer Care team will help with a solution as soon as possible.

Returns & Refunds

At Juicy Chemistry, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

In case of damage or quality issues with the product, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our customer care number +919994222852 (Timings: 10:00 am - 8:00 pm). We will try our best to provide a solution in the best possible way.
If the parcel not delivered or you receive a Tampered or Damaged product, please reach out to us at sales@juicychemistry.com or WhatsApp at our customer care number +919994222852 within 24 hours of delivery message with supporting Images and Video, so we can address your concern at the earliest.
For any product quality complaints, please reach out to us via WhatsApp at our customer care number +919994222852 within 7 days of your order delivery.
Juicy Chemistry is not responsible for any damage caused after delivery. Damages due to neglect, wrong shades for makeup products, unpleasing fragrances, improper opening, usage or wrong application will not be covered; under our Returns Policy.
Exchange of products will be accepted only if the products are returned in a saleable condition and their original packaging to our warehouse. Once receiving the parcel, our team will check it before proceeding with the replacement/refund in the form of a credit note only in rare cases.
Return pickup charges (Rs. 200) and replacement delivery charges (Rs. 100) will be applicable as per actuals (to be paid by the customer).

For any further queries, please reach out to us at sales@juicychemistry.com or WhatsApp at our customer care number +919994222852. Our Customer Care Specialist will be happy to assist you.